Laviafy

Returns Policy

Effective Date: This policy takes effect on the date it is first published on the Platform.

This page explains how to cancel an order, return a product, and receive a refund for physical goods purchased on Laviafy. It applies together with the User Service Terms. If a mandatory local consumer law gives you a longer right, that law applies.

1. Return window

  • Change of mind: within 14 calendar days after delivery. A longer period required by mandatory local law will apply.
  • Quality issues, wrong item, or missing item: within 30 calendar days after delivery.
  • After the Platform after-sales window, any remaining hardware warranty follows the manufacturer terms and the documents supplied with the product, unless mandatory law requires otherwise.

2. Change-of-mind conditions

The item must be unused and unactivated, with original packaging, tags, accessories, manuals, and gift items complete and intact, resalable, with a matching serial number, and not in the following categories:

  • hygiene-sensitive items such as in-ear headphones, earbuds, or skin-contact wearables that have been unsealed or had hygiene seals removed;
  • software, digital goods, gift cards, or activation/redemption codes that have been revealed, opened, or redeemed;
  • items with a broken warranty seal, anti-tamper label, or serial-number seal;
  • devices that have been powered on and activated, registered, bound to an account, flashed, rooted, jailbroken, or otherwise modified;
  • custom, engraved, or made-to-request items;
  • items marked non-returnable or final sale;
  • items missing original packaging, chargers, cables, accessories, or manuals;
  • requests made after the return window.

Quality issues, wrong items, and missing items are not limited by the change-of-mind rules above.

Before returning a device, back up your data, sign out of all accounts, turn off locks such as Find My / iCloud / factory-reset protection, and restore the device to factory settings. The Platform is not responsible for data left on a returned device. A return may be refused or delayed if the device remains account-locked or cannot be verified.

3. How to start a return

  1. Contact customer service with your order number, product name, and reason. Use the contact details at the end of this page or the Contact Us page.
  2. Wait for a return authorization and packing instructions. Do not ship an item back before you receive those instructions.
  3. Pack the product with all original packaging and accessories. Returns that contain lithium batteries must follow the carrier and Platform packing rules. Do not ship damaged or swollen batteries.
  4. Ship the item to the return address below and keep the tracking number.
  5. Review of the request usually takes 1-3 business days. Inspection after the return arrives usually takes 3-7 business days (serial number, completeness, activation status, and condition).

If inspection passes, a refund is started. If it fails, the Platform may refuse the refund or send the item back at your cost.

Contact the Platform first. Do not start a chargeback with your bank or payment provider.

4. Return address

Ship authorized returns to:

Lumenary Codex Inc.
Returns Department
1755 Telstar Dr #340
Colorado Springs, CO 80920
United States

Write your order number on the outside of the parcel or on the packing slip. Unauthorized parcels sent to this address without a return authorization may be refused or returned to sender.

5. Shipping costs

You pay return shipping for change-of-mind returns. If original shipping was free or a spend threshold applied, the corresponding shipping or discount may be deducted. The Platform pays return shipping for quality issues, wrong items, and missing items.

6. Refund method

  1. Refunds are issued only to the original payment method used for that order, not to another account.
  2. The Platform starts refunds within 1-3 business days after a pre-dispatch cancellation or a confirmed duplicate charge, and within 1-3 business days after a returned item passes inspection.
  3. After initiation, funds usually appear in 3-15 business days, depending on the bank or payment provider. "Refund submitted" means the instruction has been sent, not that the bank has posted it.
  4. A refund will not exceed the amount actually paid. Shipping you must bear, unreturned gifts or accessories, and inspection-assessed loss may be deducted.
  5. You may not receive two refunds for the same order, item, and reason. Items that have been fully refunded must be returned to the Platform.
  6. If you open a chargeback, the Platform may pause shipping and refunds to avoid a double payout.

7. Cancellation before dispatch

If you cancel before the order shows as "Shipped" and the request is approved, a full refund (including any shipping collected) will be issued to the original payment method. If the item has already been picked or handed to the carrier, cancellation may fail. You may return it after receipt under this policy.

Lumenary Codex Inc.

1755 Telstar Dr #340, Colorado Springs, CO 80920

If you have any questions, please contact us: