Laviafy

User Service Terms

Effective Date: These terms take effect on the date they are first published on the Platform.

Please read these terms before using the Platform, registering, placing an order, or paying. Continued use, submitting an order, or completing payment means you agree to these terms. If you do not agree, stop using the Platform.

“Platform” means the online sales channel you are using and its operator. “You” means the user of the Platform.

  1. Services

The Platform offers online browsing, ordering, payment, and after-sales service for consumer electronics, digital accessories, and related 3C products. Product information, specifications, configuration, prices, and stock are those shown when you submit the order. Reasonable differences in color or appearance caused by lighting, screens, or photography are not quality defects. Images are for illustration; please rely on the model, specifications, and configuration stated on the product and checkout pages.

  1. Account

Some features may require an account. Provide accurate information and keep your account secure. Orders, payments, and refund requests made through your account are treated as yours, provided the Platform has taken reasonable care. Contact the Platform immediately if you notice anything unusual. The Platform may restrict accounts involved in false registration, fraudulent transactions, or payment abuse.

  1. Orders and Payment

3.1 Before submitting, check the product, model, specifications, color, configuration, quantity, price, shipping details, and amount due.

3.2 An order is formed after you pay and the Platform has not cancelled it for stock-out, risk control, or data issues. Payment is processed by third-party payment service providers. The Platform does not store full card numbers, CVV, or payment passwords.

3.3 Unpaid orders expire automatically if not paid within the stated time. If payment fails, does not match the amount due, or is declined, any captured amount will be refunded to the original payment method.

3.4 For duplicate charges, contact the Platform. After verification, the extra amount will be refunded to the original payment method. Do not raise a chargeback first.

3.5 Foreign-currency rates and fees follow your issuer or payment provider. Refunds are generally in the original currency. The Platform is not liable for exchange-rate differences unless mandatory law requires otherwise.

  1. Shipping

Dispatch and delivery times follow the product page, the Shipping Policy, and the checkout pages. The Platform does not ship to sanctioned, embargoed, or high-risk destinations listed in the Shipping Policy. Those destinations are removed from the checkout country list. Provide accurate, reachable shipping details. Delay, return-to-sender, or extra costs caused by a wrong address, failed pickup, or refusal of delivery are your responsibility. Inspect outer packaging on receipt. If it is badly damaged, unsealed, or items are missing, take photos, keep all packaging, and contact the Platform promptly. Do not discard original boxes, accessories, or serial-number labels until you have confirmed the product is complete and working.

  1. Cancellation, Returns, and Refunds

5.1 Cancellation before dispatch

If you cancel before the order shows as “Shipped” and the request is approved, a full refund (including any shipping collected) will be issued to the original payment method. If the item has already been picked or handed to the carrier, cancellation may fail. You may return it after receipt under this section.

5.2 Return window

  • Change-of-mind: within 14 calendar days after receipt. A longer period required by mandatory local law will apply.

  • Quality issues, wrong item, or missing item: within 30 calendar days after receipt.

  • After the Platform’s after-sales window, hardware warranty (if any) follows the manufacturer’s terms and the documentation supplied with the product, unless mandatory law requires otherwise.

5.3 Change-of-mind conditions

The item must be unused and unactivated, with original packaging, tags, accessories, manuals, and gift items complete and intact, resalable, with matching serial number, and not in the following categories:

  • hygiene-sensitive items such as in-ear headphones, earbuds, or skin-contact wearables that have been unsealed or had hygiene seals removed;

  • software, digital goods, gift cards, or activation/redemption codes that have been revealed, opened, or redeemed;

  • items with a broken warranty seal, anti-tamper label, or serial-number seal;

  • devices that have been powered on and activated, registered, bound to an account, flashed, rooted, jailbroken, or otherwise modified;

  • custom, engraved, or made-to-request items;

  • items marked non-returnable or final sale;

  • items missing original packaging, chargers, cables, accessories, or manuals;

  • requests made after the return window.

Quality issues, wrong items, and missing items are not limited by the change-of-mind rules above.

Before returning a device, back up your data, sign out of all accounts, turn off locks such as Find My / iCloud / factory-reset protection, and restore the device to factory settings. The Platform is not responsible for data left on a returned device. A return may be refused or delayed if the device remains account-locked or cannot be verified.

5.4 Return process

Submit a request in the order after-sales section and ship the item back as instructed, including all original packaging and accessories. Review usually takes 1–3 business days. Inspection after the return is received usually takes 3–7 business days (serial number, completeness, activation status, and condition). If inspection passes, a refund is initiated. If it fails, the Platform may refuse the refund or send the item back at your cost.

Contact the Platform first. Do not start a chargeback with your bank or payment provider.

Returns of products containing lithium batteries must follow the carrier’s and the Platform’s packing instructions. Do not ship damaged or swollen batteries.

5.5 Shipping costs

You pay return shipping for change-of-mind returns. If original shipping was free or a spend threshold applied, the corresponding shipping or discount may be deducted. The Platform pays return shipping for quality issues, wrong items, and missing items.

5.6 Refund rules

  1. Refunds are issued only to the original payment method used for that order, not to another account.

  2. The Platform initiates refunds within 1–3 business days after a pre-dispatch cancellation or a confirmed duplicate charge, and within 1–3 business days after a returned item passes inspection.

  3. After initiation, funds usually appear in 3–15 business days, depending on the bank or payment provider. “Refund submitted” means the instruction has been sent, not that the bank has posted it.

  4. A refund will not exceed the amount actually paid. Shipping you must bear, unreturned gifts or accessories, and inspection-assessed loss may be deducted.

  5. You may not receive two refunds for the same order, item, and reason. Items that have been fully refunded must be returned to the Platform.

  6. If you open a chargeback, the Platform may pause shipping and refunds to avoid a double payout, and may submit tracking and after-sales records. Do not file a chargeback after a refund has already been initiated.

  7. If the original payment account is closed or frozen, the Platform will verify an alternative that complies with the payment provider’s rules.

  8. User Conduct

Use the Platform lawfully. Do not place fake orders, abuse promotions, disrupt the site, or use another person’s payment method for fraud. Reviews must be genuine.

Page design, images, and copy belong to the Platform or rightful owners and may not be used without permission.

  1. Limitation of Liability

To the extent permitted by law, the Platform is not liable for force majeure, interruption of payment or logistics providers, or loss caused by your network or failure to keep your account secure. The Platform is not liable for loss of data stored on a device you purchase or return. If the Platform fails to perform an order for reasons attributable to it, liability is capped at the amount you paid for that order, except where law forbids limitation.

  1. Other Terms

Personal data is handled under the Privacy Policy. The Shipping Policy and Returns Policy apply to physical orders.

These terms may be updated and published on the Platform. Continued use means acceptance. Disputes should first be negotiated; if unresolved, they will be handled under applicable law. Chinese and English versions are equally authentic. If they conflict, the interpretation that complies with applicable law and better protects consumers prevails.

  1. Sanctions, Restricted Destinations, and Export Controls

The Platform does not sell or ship products to countries or regions subject to comprehensive sanctions, embargoes, or high-risk trade restrictions imposed by the United States, the European Union, the United Kingdom, the United Nations, or any other applicable authority. The restricted list is published in the Shipping Policy and is excluded from checkout.

By placing an order you represent and warrant that:

  1. You are not located in, organized under the laws of, or ordinarily resident in a sanctioned or restricted country or region;

  2. You are not identified on any applicable sanctions list, including the U.S. Department of the Treasury's Office of Foreign Assets Control ("OFAC") Specially Designated Nationals and Blocked Persons List;

  3. You are not acting on behalf of, or for the benefit of, any sanctioned person, entity, organization, or government;

  4. The delivery address is not in a restricted destination, and you will not forward the goods to such a destination.

Orders that appear to violate this section will be cancelled. Any captured payment will be refunded to the original payment method. The Platform may refuse or cancel an order without prior notice if needed to comply with sanctions or export-control rules.

Lumenary Codex Inc.

1755 Telstar Dr #340, Colorado Springs, CO 80920

If you have any questions, please contact us: