Laviafy

Shipping Policy

Effective Date: This policy takes effect on the date it is first published on the Platform.

This page explains how Laviafy ships physical consumer electronics, digital accessories, and related 3C products. It applies together with the User Service Terms. Restricted destinations listed here cannot be selected at checkout.

1. Where we ship

We ship to supported countries and territories shown in the checkout country list. We do not ship to sanctioned, embargoed, or high-risk destinations.

The following countries and regions are not eligible for delivery:

Afghanistan; Algeria; Angola; Belarus; Benin; Bolivia; Bulgaria; Burkina Faso; Burundi; Cameroon; Central African Republic; Côte d'Ivoire; Croatia; Cuba; Democratic Republic of the Congo; Eritrea; Guinea; Guinea-Bissau; Haiti; Iran; Iraq; Israel; Kenya; Laos; Lebanon; Libya; Mali; Monaco; Mozambique; Myanmar; Namibia; Nepal; Nicaragua; Niger; Nigeria; North Korea; Occupied Palestinian Territory; Russia; Somalia; South Africa; South Sudan; Sudan; Syria; Tanzania; Trinidad and Tobago; Ukraine; Vanuatu; Venezuela; Vietnam; Yemen; Zimbabwe; and the regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia.

Orders placed for a restricted destination will be cancelled. Any captured payment will be refunded to the original payment method.

You must provide a complete, reachable address in a supported country. A P.O. box, military mailbox, or freight-forwarder address may be refused if the carrier cannot deliver there.

2. Dispatch and delivery times

  • In-stock items are usually handed to the carrier within 1-3 business days after payment is confirmed.
  • Standard delivery after dispatch is typically 5-15 business days, depending on the destination, customs, and the carrier.
  • Delivery estimates on the product or checkout page are not guaranteed transit times. Weekends, public holidays, peak seasons, and customs inspection can add time.

You will receive a tracking number by email when the order ships, when the carrier provides one.

3. Shipping charges

Shipping charges, if any, are shown on the checkout page before you pay. If no separate shipping line is shown, the checkout total is the amount charged for that order.

Free-shipping promotions, if offered, apply only to supported destinations and to orders that meet the stated threshold.

4. Address, customs, and duties

Provide an accurate name, phone number, and delivery address. Delay, return-to-sender, or extra costs caused by a wrong address, failed pickup, or refusal of delivery are your responsibility.

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Those charges are the recipient's responsibility unless mandatory law says otherwise.

Inspect the outer packaging on receipt. If it is badly damaged, unsealed, or items are missing, take photos, keep all packaging, and contact the Platform promptly. Do not discard original boxes, accessories, or serial-number labels until you have confirmed the product is complete and working.

5. Lithium batteries and restricted goods

Some accessories contain lithium batteries. Carriers may apply extra packing or routing rules. We will not ship a product if the carrier or applicable law forbids that route.

We do not ship to any person, entity, or destination if doing so would violate United States, European Union, United Kingdom, United Nations, or other applicable sanctions or export-control rules.

6. Lost or delayed parcels

If tracking shows no movement for an unusually long time, contact customer service with your order number and tracking number. We will open a carrier inquiry. A replacement or refund for a confirmed loss follows the User Service Terms and the Returns Policy.

Lumenary Codex Inc.

1755 Telstar Dr #340, Colorado Springs, CO 80920

If you have any questions, please contact us: